Feature access codes in AT&T Collaborate

CodeFeatureAction
*50Account or Authorization CodeUsed to dial the account or authorization code if you’ve been configured to dial these codes.
*77Anonymous Call Rejection ActivationTurns on Anonymous Call Rejection. The system plays an announcement to inform you that the feature has been activated.
*87Anonymous Call Rejection DeactivationTurns off Anonymous Call Rejection. The system plays an announcement to inform you that the service has been deactivated.
*52*Anonymous Call Rejection InterrogationPlays an announcement informing you of your Anonymous Call Rejection status and details.
#9Automatic Callback Menu AccessPresents the Automatic Callback menu. The Automatic Callback service monitors a busy line and notifies the user as soon as the line becomes free.
*86Automatic Callback DeactivationCancels an active Automatic Callback request.
*72Call Forwarding -Always ActivationTurns on call forwarding for all calls coming in to a phone number you specify. Enter the code and phone number or extension where you want to forward calls.
*73Call Forwarding – Always DeactivationTurns off Call Forwarding – Always.
*21*Call Forwarding – Always InterrogationPlays an announcement informing you of the current status and destination phone number for Call Forwarding – Always.
*21Call Forwarding – Always to Voicemail ActivationTurns off Call Forwarding – Always to Voicemail.
#21Call Forwarding – Always to Voicemail DeactivationTurns off Call Forwarding – Always to Voicemail.
*62Call Forwarding – Busy ActivationTurns on Call Forwarding – Busy. Enter the code and the phone number or extension. All calls that come in when your phone is busy are forwarded to the number you enter.
*63Call Forwarding – Busy DeactivationTurns off Call Forwarding – Busy.
*67*Call Forwarding – Busy InterrogationPlays an announcement informing you of your Call Forwarding – Busy status and details, including the number where calls are forwarded.
*40Call Forwarding – Busy to Voicemail ActivationTurns off Call Forwarding – Busy to Voicemail.
#40Call Forwarding – Busy to Voicemail DeactivationTurns off Call Forwarding – Busy to Voicemail.
*92Call Forwarding – No Answer ActivationTurns on Call Forwarding – No Answer. Enter the code and a forwarding phone number for your unanswered calls.
*93Call Forwarding – No Answer DeactivationTurns off Call Forwarding – No Answer.
*61*Call Forwarding – No Answer InterrogationPlays an announcement informing you of your Call Forwarding – No Answer status and details, including the phone number where calls are forwarded.
*41Call Forwarding – No Answer to Voicemail ActivationTurns on Call Forwarding – No Answer to Voicemail. Redirects incoming phone calls to your voicemail when you don’t answer.
#41Call Forwarding – No Answer to Voicemail DeactivationTurns off Call Forwarding – No Answer to Voicemail.
*610Call Forwarding – No Answer TimerSets the number of rings you hear before This setting applies to:
  • Voice messaging
  • Voicemail
  • Call Forwarding – No Answer
  • Call Forwarding – No Answer to Voicemail
  • Sequential Ring
*94Call Forwarding – Not Reachable ActivationTurns on Call Forwarding – Not Reachable. Enter the code and a phone number or extension. When you can’t be reached by the network, such as during a power outage or loss of Internet connection, your calls are forwarded to this number. Other call forwarding settings have precedence over Call Forwarding – Not Reachable.
*95Call Forwarding – Not Reachable DeactivationTurns off Call Forwarding – Not Reachable. When your phone can’t be reached (such as during a power outage), calls are no longer rerouted to an alternate number.
*63*Call Forwarding – Not Reachable InterrogationPlays an announcement informing you of your Call Forwarding – Not Reachable status and details.
#76Call Forwarding on a Schedule ActivationTurns on Call Forwarding on a Schedule. You must set Call Forwarding on a Schedule behavior through the Collaborate user homepage.
#77Call Forwarding on a Schedule DeactivationTurns off Call Forwarding on a Schedule.
*68Call ParkPlaces the call on hold in such a way that other users in the group or enterprise can retrieve the call. Dial the code and the phone number or extension where you wish to park the call.
#58(Group) Call ParkParks the call on the user’s Call Park group. When the user dials the code, the service hunts for the first available user in the Call Park group and parks the call there.
*88Call Park RetrieveRetrieves a parked call. Dial the code and the extension where the call was parked to retrieve the call.
*98Call PickupAnswers the ringing phone within an assigned call pickup group. If more than one phone is ringing, Call Pickup answers the phone that has been ringing the longest.
*11Call RetrieveAllows a user to move a call between devices or apps assigned to that user. For example, dial call retrieve on your IP phone to move a call from your Collaborate ─ Mobile App to your IP Phone.
*69Call Return or Last Number RedialPlaces a call to the phone number of the last call you received.
*53*Call Waiting InterrogationPlaces a call to the phone number of the last call you received.
*70Call Waiting – cancelTurns off Call Waiting for the next call. Enter the code and the phone number of the person you’re calling. Call Waiting is turned off for the duration of the call.
*43Call Waiting Persistent ActivationTurns on Call Waiting for all calls.
#43Call Waiting Persistent DeactivationTurns off Call Waiting for all calls.
*54*Caller ID Delivery Blocking InterrogationPlays an announcement informing you of your Caller ID Blocking status and details.
*67Caller ID Delivery Blocking per CallTurns on Caller ID Blocking for the next call. Enter the code and the phone number of the person you’re calling. Your caller ID won’t appear on the receiving party’s device. Used when Persistent Caller ID Blocking is inactive.
*31Caller ID Delivery Blocking Persistent ActivationTurns on Caller ID Blocking for all calls.
 #31Caller ID Delivery Blocking Persistent DeactivationTurns off Caller ID Blocking for all calls.
*65Caller ID Delivery per CallTurns on Caller ID for the next outgoing call. Enter the code and the phone number of the person you’re calling. Your caller ID will be allowed to appear on the receiving party’s device. Used when Persistent Caller ID blocking is active to override the blocking for this one call.
#80Contact Center – Make Outgoing CallContact Center agent service that allows a contact center agent to make a call as the contact center.
#82Contact Center – Silent MonitoringContact Center supervisor service that allows a supervisor to silently monitor a call that’s active with an agent.
#83Contact Center – Agent EscalationContact Center agent service that allows an agent to escalate a call to a contact center supervisor.
#84Contact Center – Monitoring Next CallContact Center supervisor service that allows a supervisor to silently monitor the next call that’s presented to an agent.
*57Customer Originated TraceDial after receiving a threatening or harassing call.
*97Directed Call PickupTurns on Directed Call Pickup. Enter the code and the phone number or extension you want to answer.
*33Directed Call Pickup with Barge InJoins you to a phone call that’s in progress. Enter the code and the phone number or extension of the call you want to join. When you interrupt a call, the already-connected parties hear a warning tone and a 3-way call is established.
*83Diversion InhibitorUse this code before a phone number to prevent further forwarding of the call.
*78Do Not Disturb ActivationTurns on Do Not Disturb. Blocks call when you’re busy so that you’re not interrupted.
*79Do Not Disturb DeactivationTurns off Do Not Disturb.
*96Intercom Provides intercom-like functionality that lets you call another Collaborate user and be connected instantly. Enter the code and the phone number or extension of another Collaborate user. The person you’re calling hears a brief warning tone, and then the phone answers automatically in speakerphone mode.
*60Music on Hold Per-Call Deactivation Turns off Music on Hold for the current call.
*75Personal Speed DialUsed to create Personal Speed Dial codes. Dial the code and follow the prompts to set up a new speed dial code. Use ** and the speed dial code to make a call.
*51*Selective Call Rejection InterrogationPlays an announcement informing you of your Selective Call Rejection status and details.
*99Voicemail Clear MWIVoicemail Clear Message Waiting Indication (MWI) on your Collaborate device.
*55Voicemail – Direct TransferTransfers a held call directly to voicemail.  If entered without a phone number, the caller will be transferred to your voice mailbox.  Enter with a phone number to transfer the caller to another user’s mailbox.

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